Complaints Policy

We take reports about listings, users, or site behaviour seriously. This page explains how to raise a complaint and what happens next.

How to report a listing

If you believe a listing violates our Content Guidelines or involves an unsafe or unlawful situation, contact us at trust@nairobisweet.co.ke with the listing link and a description of the issue.

What happens after you report

• We review reports as quickly as possible
• Listings that clearly violate our guidelines are removed or hidden
• We may contact you for more information

Urgent safety concerns

If you or someone else is in immediate danger, contact local law enforcement first. Reports made to us are not a substitute for emergency services.